1. General conditions
1.1. These rules apply to all products ordered by the customer indicated on the site, in connection with the remote sales orders, as well as through the retail sales in other ways provided by the applicable laws of the Republic of Moldova. When ordering goods through the online store, the Customer agrees to the Terms and Conditions set out below.
1.2. The Seller reserves the right to modify these terms, in connection with which the customer undertakes to periodically monitor the changes made to the terms.
1.3. The customer agrees to the terms by pressing the “Order confirmation” button in the last stage of placing an order on the site or by placing an order by telephone through the operator, providing the necessary data for placing the order.
2. Terms of order execution
2.1. An order can be placed in the following ways:
- independent ordering on the site;
- independent ordering through mobile applications, other services, applications and order aggregators;
- placing an order by phone through a call center operator.
2.2. When placing an order, the customer must indicate the following information:
- First name;
- Mobile phone;
- Delivery address (street, house, staircase, floor, apartment).
2.3. To place an order by phone, you must call the phone number indicated on the website of that city, and the call center operators will inform the customer about the assortment and place an order.
2.4. All informational materials presented on the site are for reference only and cannot fully convey reliable information about the properties and characteristics of the goods, including colors, dimensions and shapes. If the customer has questions regarding the properties and characteristics of the goods, before placing the order, he must contact the seller.
2.5. If it is impossible to contact the customer to confirm the order or to clarify the essential conditions of delivery, the order is considered canceled and not transferred to the preparation.
3. The moment of the conclusion of the contract
By accepting the Terms and Conditions, the customer takes actions to conclude a preliminary sale-purchase contract. The actions listed below and committed by the parties confirm the conclusion of the preliminary contract:
- Receiving a sum of money for an order placed by the customer;
- Transferring the goods to the courier for delivery to the specified address;
- The fact of the customer making the order.
- The moment of conclusion of the main contract for retail sale of the goods is the moment of the transfer of the ordered goods to the customer (the recipient of the order) and the simultaneous transfer with the goods of a cash or voucher or other document confirming the payment of the goods.
4.1.The time of delivery is indicated in the header of the site. Delivery takes 60-120 minutes. The exact data regarding the time of delivery are provided by the operator when placing or confirming the order (if the customer has placed the order through the website). The conditions are presented on the delivery and payment page.
Receiving the order
Upon receipt of the order, the customer independently checks the completeness and quality of the goods.
If there are no complaints about the goods received, pay the delivery service employee the order cost (in case you chose to pay on delivery) and receive a cash or goods receipt, if they were not paid earlier.
4.2. The Seller will make every effort to comply with the delivery dates indicated on the site, however, delays in delivery are possible due to unforeseen circumstances that did not occur due to the seller’s fault.
4.3. The risk of accidental loss or accidental deterioration of the goods passes to the customer from the moment of order transfer to it. In the case of failure to submit the order, the seller will reimburse the customer the cost of the order paid by the customer after receiving the confirmation of the loss of the order from the delivery service.
4.4. At the time of delivery, the order is delivered to the customer or to the person designated as the receiver of the order. In the absence of the customer or consignee indicated by him at the place of delivery, the order is delivered to the person who presented the document confirming the placing or payment of the order.
4.5. To avoid fraud, upon delivery of the prepaid order, the person delivering the order has the right to request an identity document of the recipient, as well as to indicate the type and number of the document provided by the recipient upon receipt of the order. The seller guarantees the confidentiality and protection of the beneficiary’s personal information.
5. Payment of goods
5.1. The price of goods is indicated on the site. In case of incorrect indication of the price of the goods ordered by the customer, the seller informs the customer as soon as possible to confirm the order at the corrected price or cancel the order. If it is impossible to contact the customer, this order is considered canceled. If the order has been paid, the seller returns to the customer the amount paid for the order by reflecting it in the customer’s user account.
5.2. The price of the goods on the site may be changed by the seller unilaterally. At the same time, the price of the goods ordered by the customer cannot be changed.
5.3. Payment for the order can be made in the following ways:
- payment in cash to the courier upon receipt of the order;
- Bank transfer using bank cards using a mobile banking terminal;
- cashless payments on site with bank card;
- cashless payment on company details (negotiated separately).
6. Return of goods
6.1. The customer has no right to refuse good quality goods after receiving the goods;
6.2. The customer may return the goods of inadequate quality;
6.2.1. The customer may return the goods of inadequate quality to the seller and request the refund of the amount paid. Also, the customer may request the replacement of the goods of inadequate quality or the elimination of defects.
6.3. Money repayments
6.3.1. The funds are returned to the client by the method applied by the client to pay the goods.
6.3.2. If the return of the funds is done simultaneously with the return of the goods by the Customer, the return of the indicated amount is realized by the Seller with the Client’s agreement in one of the following ways:
- cash at the Seller’s location;
- by postal order;
- by transferring the appropriate amount to a bank or other account of the Client indicated by the Client *
* In this case, the funds will be returned within 14 calendar days from the date of presentation by the Client of the relevant requirement.
6.3.3. Upon receipt of the order, the customer is obliged to check the number of goods in the order. If, when transferring the order by the customer, discrepancies are found regarding the quantity of goods in the order, the client, in the presence of the seller’s representative, draws up an act regarding the quantity discrepancy.
6.4. The money is not returned to the customer if the products have been prepared or delivered, but they have no defect.